Tips for the Coaches: setting up the outgoing message on your answering machine
Here is first tip for new coaches, you have never thought about, most people don’t pay nearly enough attention to the message on the answering machine, and it mostly happens with new coaches who have less understanding with psychological state of the new client. Your answering Message is the first reception that your client gets when they make the critical decision to attempt personal contact! So you need to think through common concerns people have and confidently address them. Here’s what your potential client is thinking when they make the call…
- How long will it take to call me back?
- Is it confidential?
- How long can I speak for?
- Does this person really want to hear from me?
- Should I need a coach? Shouldn’t I be able to work out my life for myself?
- Can I afford it?
- Will this person be cruel or criticize me?
- Will I be able to articulate my needs, goals, and desires?
So on your voice mail, you need to speak long enough and lovingly enough that people can connect to your voice and look forward to the next contact. You need to address all of the above concerns. You also want to reinforce your phone number, because people don’t always leave a message the first time they call. Reinforcing your phone number will get your client to memorize it quickly. All direct response studies show a heightened conversion rate when you spell out in detail exactly what you want your prospect to do, therefore, you also need to take people by the hand and remind them of the best way to use voice mail. Remind them how long they can speak. Calm them down – help them speak slowly and clearly. In the light of above tips, I hope you’ll take me up on the suggestion of calling around to hear how other life coaches represent themselves on their machines. And then take your time and construct your own greeting. The exercise of going through that will help shape your identity as a coach in more ways than you know. Are you a ‘Coach’? Are you a business personal or professional coach? we would like to hear from you, write us at admin [at] contemporaryva [dot] com Professional-Coaches.com
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